908 Water & Sewer Account Leak Adjustment Requests

The General Manager and/or their designee, is authorized to adjust a customer’s water or sewer service account when their bill reflects usage that is significantly greater than normal, due to accidental loss of water through broken pipes or other failures in the property’s indoor plumbing system, subject to the following conditions:

1. The account shows no record of being delinquent for more than 60 days during the past 24 months
2. One (1) adjustment will be granted within a 24-month period
3. The customer certifies in writing that the problem causing the usage could not have been foreseen, is not related to negligence in property maintenance and has been repaired and/or resolved within fourteen (14) calendar days of being notified or when the leak was discovered
4. Leak adjustments must be applied for in writing within 30 days of receipt of billing
5. No leak adjustments will be granted for loss of water due to irrigation failures
6.  No leak adjustments will be granted for properties operated or used as vacation rentals, except those leaks beyond the customer's direct and immediate control occurring on underground or unexposed water lines outside the home
7. No leak adjustments will be granted during District declared water shortage of State-3 or greater as detailed in the District's Water Shortage Contingency Plan

Upon approval, the District will take water that is in excess of the prior year’s same billing period for normal consumption and bill each gallon at the District’s Base Usage Rate.

Upon approval, the District will estimate the amount of the leaked water by comparing the customer’s water consumption during the leaked period to the customer’s normal water consumption during the same billing period of the prior year(s). The District will adjust the customer’s bill for the estimated water leaked and bill each gallon of the leaked water at the District’s Baseline Usage rate.

For customers with less than 12-months water usage, GCSD will estimate a similar monthly consumption.

All customers requesting a billing adjustment in accordance with these guidelines are required to pay their bill in full or make payment arrangements while this form is being processed.

Upon approval of the adjustment, the District will bill each gallon of water used in excess of the normal water consumption on the property, calculated based on the same billing period from the prior year, at the District’s Base Usage Rate.